Part 1 - Introduction: What Agentic AI Means for You

What if your customer service teams could be freed from repetitive tasks to focus on what humans do best – handling more complex, emotionally demanding interactions? In this podcast, Shiv dives into the next evolution beyond chatbots and generative AI that's transforming customer service. You'll learn about practical applications for agentic AI in customer service, how it differs from chatbots, and how to prepare your teams for this AI-augmented future.