Part 2 - Delivering Next-Level Customer Experiences with Agentic AI

Creating standout customer experiences with agentic AI is possible, but it's not a plug-and-play solution! After all, as Shiv says: "When a customer discovers fraudulent charges on their credit card, they don't want a chatbot loop, they want human reassurance." In this podcast, Shiv talks about striking the perfect balance between human touch and AI. You'll learn the critical moments when companies should hand off from AI to human agents, and explore how to avoid the costly mistakes that can come with being over-ambitious with agentic AI.