Part 3 - Making AI Work for You: Practical Tips & Best Practices

The real vision: preventing problems before customers even recognize they need help. In this final podcast, Shiv addresses the elephant in the room. Will AI replace human customer service jobs? In this podcast, you'll learn about why empathy, critical thinking, and relationship-building remain uniquely human domains even as AI evolves, as Shiv lists his five practical steps for integrating agentic AI into service workflows.