Using Empathy as a Superpower for Forward-Thinking Change Management

"We need to fight for the people who use our technologies." In the age of AI, a simple dial turn can cancel a single mom's long-planned family vacation to Disney World. Change consultant Bill Jensen approaches change management from an empathy-first perspective, revealing why traditional change management is fundamentally broken in our AI-driven world, and how leaders can channel King Henry V to truly understand their teams and drive transformation that puts human experience at the center.