TRAIL
Managing a Customer Service Team
Feb 3, 2023
If you’re leading a team of customer service representatives, this Trail is for you. Offering interesting perspectives to guide your approach, allow these Thinkfluencers to help you maximise your team’s potential.
Content Pieces
5
Top Thinkfluencers
Dave Woolfenden, Reddy Mallidi, Brett FrazerContent Pieces
2.
11m
Improve Your Customer Service Skills
The Foundations of Excellent Customer Satisfaction
Reddy Mallidi
SevenTrainVentures
3.
22m
Improve Your Customer Service Skills
A "Glocal" Approach to Customer Service
Dave Woolfenden
Lenovo
4.
16m
Improve Your Customer Service Skills
Customer Service Metrics: Rip up What You Think You Know
Brett Frazer
Intuit | Arise Virtual Solutions
5.
16m
Improve Your Customer Service Skills
Focus on These Metrics to Optimize Customer Service
Brett Frazer
Intuit | Arise Virtual Solutions