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3mThe Customer is 👑 Empowering Customer Service Reps to Move Beyond a ScriptBrett FrazerIntuit | Arise Virtual Solutions
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8mTransformation, Innovation & ChangeHow to Support a Customer Service Organization With AI Rapidly Changing the WorkGlenn BirkelevAgoda
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18mImprove Your Customer Service SkillsIncorporating AI into Customer CareShivakumar PadmanabanGenpact
16mPartnership BuildingBPOs and Contact Centres: Building Successful PartnershipsMichael JonesHome Depot
10mImprove Your Customer Service SkillsCustomer Service: Being Persuasive, Not PushyRohan BangaHubSpot
8mThe Customer is 👑 Customer Service: Upselling Without Being PushyMichael JacksonVirgin Media O2 | Openreach
9mThe Customer is 👑 First Impressions Count: Foundations of a Strong Customer RelationshipMichael JacksonVirgin Media O2 | Openreach
16mImprove Your Customer Service SkillsCustomer Service Metrics: Rip up What You Think You KnowBrett FrazerIntuit | Arise Virtual Solutions
16mThe Customer is 👑 Focus on These Metrics to Optimize Customer ServiceBrett FrazerIntuit | Arise Virtual Solutions
10mThe Customer is 👑 The EQ Edge: Empathy in Customer ServiceMichael JacksonVirgin Media O2 | Openreach
11mThe Customer is 👑 The Foundations of Excellent Customer SatisfactionReddy MallidiSevenTrainVentures
3mImprove Your Customer Service SkillsPower Bite: Preparing for Customer Service InteractionsSheena JosephVodafone Idea Limited
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