Customer Service: Staying Relevant in a Changing World

In a world driven by AI and data, customer service is still at its heart, about people. In this podcast, Nikhil draws from his expertise as Head of Customer Service at Amazon Australia, to explore how professionals can thrive in a rapidly evolving landscape. From mastering relevant data and financial acumen to embracing continuous learning and emotional intelligence, Nikhil shares invaluable insights on building customer-centric strategies while staying ahead of technological changes.