The Customer is 👑

video

6m

Industry Insights

Understanding the Customer – Behaviors, Mindsets, Journey, and Decisions

video

2m

The Customer is 👑

3 Essentials for Effective Omnichanneling

video

5m

Strategic Thinking

What is CLG?

video

3m

Improve Your Customer Service Skills

Empowering Customer Service Reps to Move Beyond a Script

video

4m

The Customer is 👑

How to Respond to Tricky Customer Questions

video

4m

The Customer is 👑

5-Step Framework to Unpack CLG

video

3m

The Customer is 👑

How Effective is Your CLG Strategy?

video

4m

The Customer is 👑

Leveraging Data for Better Customer Experience

video

6m

Retail

Having a Customer-First Merchandising Strategy

video

8m

Transformation, Innovation & Change

How to Support a Customer Service Organization With AI Rapidly Changing the Work

video

5m

Improve Your Customer Service Skills

The Human Side of Customer Support: Going Beyond Efficiency

video

5m

Transformation, Innovation & Change

AI in Customer Support: Use Cases to Augment Human Capabilities

video

6m

The Customer is 👑

How to Lead Effective Adoption Conversations

livestream

36m

Transformation, Innovation & Change

Livestream: Enhancing CX Through Gen AI and Mindset

podcast

18m

Transformation, Innovation & Change

Transformation: Keeping Up With Evolving Consumer Demands

podcast

15m

Marketing & Communications

Customer Mapping & User Experience

podcast

13m

Innovation

The Art & Science of Merchandising

podcast

18m

The Customer is 👑

Driving Performance in Customer Service Teams

podcast

13m

The Customer is 👑

Understanding the Voice of the Customer

podcast

14m

The Customer is 👑

Is Your Organization Customer-Centric?

podcast

18m

Transformation, Innovation & Change

How to Service a Wide Range of Customers

podcast

22m

Be Customer-Centric

B2B vs. B2C: Rising Expectations for Financial Services

podcast

10m

The Customer is 👑

What to Base Your Transformation Strategy On

podcast

19m

The Customer is 👑

The Value of BPOs and Contact Centres

podcast

13m

Strategic Thinking

Fostering a Long-Term Customer Mindset in Your Team

podcast

14m

D2C

Learning From D2C Customer Experience

podcast

15m

Marketing Strategy

Measurements and Attribution

podcast

10m

Persuasion Skills

Customers Unwilling To Meet You?

podcast

18m

Data & Tech

Incorporating AI into Customer Care

podcast

19m

Transformation, Innovation & Change

Setting Up Your Customer Care Agents For Success

podcast

11m

Be a Sales Superstar

Data-Based Merchandising

podcast

15m

The Customer is 👑

Customer Service: Staying Relevant in a Changing World

podcast

16m

Partnership Building

BPOs and Contact Centres: Building Successful Partnerships

podcast

12m

Present & Persuade

Tackling Cost Objections From Customers

podcast

9m

Transformation, Innovation & Change

Innovation in Retail as a Consumer-Centric Brand

podcast

20m

The Customer is 👑

Customer Service: Diverse Customers Across Regions

podcast

13m

D2C

Choosing Channels

podcast

10m

Be Customer-Centric

“Omnichannel” vs. “Optichannel”: Keeping Customers at the Forefront

power read

6m

The Customer is 👑

A Guide to Making Small Talk with Customers

power read

6m

The Customer is 👑

Boost Marketing Impact With Smart Attribution Models

podcast

21m

Leadership Philosophy

Leading a Customer Service Team Effectively

podcast

13m

Marketing & Communications

Developing Customer Experience Online

podcast

20m

Be Customer-Centric

Driving Customer-Centric Transformation

podcast

9m

Improve Your Customer Service Skills

First Impressions Count: Foundations of a Strong Customer Relationship

podcast

17m

Improve Your Customer Service Skills

Don’t Sound Like a Customer Service Chatbot!

podcast

8m

Improve Your Customer Service Skills

Customer Service: Upselling Without Being Pushy

podcast

10m

The Customer is 👑

Customer Service: Being Persuasive, Not Pushy

podcast

16m

The Customer is 👑

Customer Service Metrics: Rip up What You Think You Know

power read

4m

The Customer is 👑

Power Bite: Asking Your Customers the Right Questions

power read

7m

Marketing Strategy

How to Map Customer Journeys

power read

8m

The Customer is 👑

Crafting Effective (and Human) Customer Service Emails

podcast

15m

Marketing & Communications

Where Customer Experience Meets Design

podcast

7m

Marketing & Communications

Customer Journey: From Awareness to Advocacy

power read

3m

Improve Your Customer Service Skills

Power Bite: Preparing for Customer Service Interactions

podcast

12m

Be a Sales Superstar

Ingraining Client Centricity Throughout Your Organization

podcast

16m

Strategic Thinking

Creating Consistent Value for Global Customers

podcast

16m

The Customer is 👑

Focus on These Metrics to Optimize Customer Service

podcast

15m

Improve Your Customer Service Skills

Linking Customer Experience to Sales Objectives

podcast

10m

Improve Your Customer Service Skills

The EQ Edge: Empathy in Customer Service

podcast

22m

Improve Your Customer Service Skills

A "Glocal" Approach to Customer Service

podcast

6m

The Customer is 👑

Customer Service Dilemma: Understanding Strong Accents

podcast

11m

Improve Your Customer Service Skills

The Foundations of Excellent Customer Satisfaction

power read

3m

Improve Your Customer Service Skills

Power Bite: A Guide to Customer Service Follow Ups

power read

7m

Be Customer-Centric

Finding Your Ideal Marketing Mix

power read

7m

Improve Your Customer Service Skills

Power Bite: So, You Have a Difficult Customer on the Phone

power read

7m

The Customer is 👑

Breakage vs Engagement: Retaining Loyal Customers