4m
The Customer is 👑
How to Respond to Tricky Customer Questions
Brett FrazerIntuit | Arise Virtual Solutions
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4m
3m
4m
6m
5m
2m
3m
The Customer is 👑
Empowering Customer Service Reps to Move Beyond a Script
Brett FrazerIntuit | Arise Virtual Solutions
6m
36m
6m
6m
8m
5m
5m
18m
15m
10m
19m
18m
19m
11m
13m
13m
18m
13m
16m
18m
12m
9m
20m
14m
10m
22m
Be Customer-Centric
B2B vs. B2C: Rising Expectations for Financial Services
Till OberhummerConvera | Western Union
14m
20m
15m
15m
10m
13m
10m
17m
8m
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Customer Service: Upselling Without Being Pushy
Michael JacksonVirgin Media O2 | Openreach
9m
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First Impressions Count: Foundations of a Strong Customer Relationship
Michael JacksonVirgin Media O2 | Openreach
16m
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Customer Service Metrics: Rip up What You Think You Know
Brett FrazerIntuit | Arise Virtual Solutions
16m
21m
16m
Improve Your Customer Service Skills
Focus on These Metrics to Optimize Customer Service
Brett FrazerIntuit | Arise Virtual Solutions
15m
10m
Improve Your Customer Service Skills
The EQ Edge: Empathy in Customer Service
Michael JacksonVirgin Media O2 | Openreach
6m
22m
13m
Marketing & Communications
Developing Customer Experience Online
Babul BalakrishnanDHL eCommerce | Thunes
11m
12m
15m
7m
7m
3m
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Power Bite: Preparing for Customer Service Interactions
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7m
8m
6m
Drive Business Growth
Boost Marketing Impact With Smart Attribution Models
Olga MozaiskaAlibaba Group | Lindt & Sprüngli
7m
4m
7m
3m
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Power Bite: A Guide to Customer Service Follow Ups
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