Driving Performance in Customer Service Teams

Happy employees create happy customers- customer service teams are no exception! In this podcast, Madhu draws from her expertise as Director of Customer and Technical Services at Abbott, as she explores the art of balancing performance, empathy, and resilience in customer service. From defining the right KPIs to building a culture where teams thrive under pressure, Madhu shares real-life stories and actionable advice to elevate your team's game.