PODCAST
Incorporating AI into Customer Care
Feb 16, 2025 | 18m
AI can predict and prevent, but empathy seals the deal. In this podcast, Shiv draws from his experience as VP of Global Customer Care at Genpact, to uncover how AI is transforming customer service. From predictive support to balancing automation with human connection, Shiv shares insights, actionable tips, and eye-opening examples for creating seamless, empathetic experiences in a tech-driven world.
Learn More About:
- How advancements in AI are revolutionizing the industry
- Strategies for maintaining a human touch with automated customer experience
- Insights into trends such as hyper-personalization and preemptive support
Hosted by Raphael da Silva
Thinkfluencers
Shivakumar Padmanaban
VP - CX and Solutions
Genpact